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Update as of 07.05.18: Just Added an Email Script Example You Can Use on Possible Fake Customers.

It has come to our attention that some of our Designers have been contacted through their personal websites by individuals who intend to place fraudulent orders.

Often, these individuals claim they do not have access to credit or debit cards and also have physical limitations. These requests are usually urgent in nature and many times, the individuals will want to send checks for their orders. Unfortunately, while these checks may seem legitimate upon receipt, they are fraudulent.

Another situation we are hearing about are individuals claiming to have high-volume or high-dollar “corporate gift” orders. They will often ask to pay through YOUR PayPal account. Do not respond or support these requests and please contact CGSupport@origamiowl.com.

As always, we recommend you review our Policies and Procedures, and contact us if you encounter this type of situation.

We’d also like to remind you that Customers with payment limitations can always access PayNearMe during checkout, which is a service offered at many local stores where your Customers can pay cash for their order and we will receive confirmation and ship the order once that is completed. Here are more details on PayNearMe.

Here’s an example script you can follow when communicating with possible fake Customers.

Here is some helpful advice from the Federal Trade Commission that can help you avoid becoming a victim of fraud:

  • Don’t agree to deposit a check and wire money back. “By law, banks have to make funds from deposited checks available within days, but uncovering a fake check can take weeks. You’re responsible for the checks you deposit: If a check turns out to be a fake, you’re responsible for paying back the bank. No matter how convincing the story, someone who overpays with a check is almost certainly a scam artist.”
  • Don’t reply to messages asking for personal or financial information. “It doesn’t matter whether the message comes as an email, a phone call, a text message, or an ad. Don’t click on links or call phone numbers included in the message, either. It’s called phishing. The crooks behind these messages are trying to trick you into revealing sensitive information. If you got a message like this and you are concerned about your account status, call the number on your credit or debit card — or your statement — and check on it.”

Read more here.