As you can imagine, shipping volume is off the charts right now with the shutdown of many economies due to COVID-19. With this spike in volume, all major carriers have suspended their guarantees on delivery times because of this higher-than-normal volume. That means they will do their best to meet the overnight, 2-Day, 3-Day and Priority timelines, however, they cannot promise packages will be delivered as normal. Again, this is not isolated to one carrier, but all major carriers.
Our team is still fulfilling orders in record time to give you and your Customers the best possible chance to receive them as soon as possible, however, the backlog happening with our carrier impacts delivery time for you and your Customers regardless of the shipping preference chosen. This also means you can expect gaps in your tracking information or it may seem like your order isn’t moving.
We recommend you share this information with your Customers and remind them that all carriers are currently experience higher-than-normal volumes so their package may take longer to arrive.
Here’s something you can say:
“Hi there, (NAME)! I’m so excited for you to receive your order and just wanted to remind you that because of higher shipping volumes, all carriers are experiencing delays in their normal delivery times. Our team is shipping your order out as quickly as possible, but it may still take some time for your order to arrive because of these unprecedented times. Thank you for supporting my small business and I look forward to hearing what you think of your order!”
Thank you for your patience and support as we partner together in these unprecedented times.